Complaints raised with banks

Nov

25

2014

Charged twice for transaction

On January 7, I travelled to Doha and used my credit card. When I checked my online statement, a transaction with the date ‘January 7’ showed up in my January statement. When I checked February’s current statement, I noticed the amount had been charged again, with the same transaction date of January 7. I immediately called Emirates NBD on January 14, filed a dispute form and waited for up to 90 days.

On March 18, the bank ‘permanently credited’ the same transaction amount, dated January 7. Little did I know that I would be charged yet again in the May statement, with the same amount and date of January 7! I called the bank, very angry and confused with the fact that they had been playing with my statements, and no surprise — I had to go through the dispute case again. Only this time, the bank never followed up my call requests.

On August 27, I received a letter from the bank claiming that the transaction was valid, with one of the proof pages appearing to state gibberish — it was worse than reading through a doctor’s prescription. Additionally, Emirates NBD had based their claim on a letter sent from Qatar National Bank with the wrong transaction date. My claim was on January 7, not April 27. During this last dispute claim, I had already informed the bank that the claim was valid and I did travel to Doha — my only issue was that the bank charged me twice (each on a separate month’s statement). This was very clear to them from the beginning and yet they still got that wrong.

In: News Asked By: [476 Blue Star Level]

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